Refund &
Cancellation Policy.
Committed to fairness, transparency, and your peace of mind. Our financial protocols are designed to be as supportive as our clinical care.
Institutional Integrity in Returns
Phase 01
RequestPhase 02
VerificationPhase 03
ApprovalPhase 04
SettlementTreatment Cancellation
Advance portal payments for clinical appointments are refundable if cancelled at least 24 hours prior to the scheduled slot. Medical services and clinical diagnostic tests, once performed, are non-refundable to maintain institutional integrity.
Cancellation window: 24 Hours prior
Pharmacy Returns
Pharmaceutical supplies and sterile clinical kits cannot be returned once they have left the clinical pharmacy premises. This ensures strict sterile environment protocols and safety compliance for all our patients.
Strict sterile compliance
Refund Timelines
Once approved, refunds are processed back to the original payment method. We ensure a transparent and rapid settlement process through our centralized billing department.
Settlement: 7-10 Working Days
Financial
Assistance.
In cases of duplicate payments or technical errors, contact our centralized billing hub for immediate clinical screening of your request.
Billing Department
billing@pahlajanis.comTransparency Guarantee
Refunds for advance portal payments are settled within 7-10 Working Days. We ensure 100% transparency at every step of your financial settlement.